Has online convenience fee be done away with?


Has online convenience fee be done away with? i see some portals still charging a convenience fee


Companies made convenience fee as part of their revenue generation system. The government on its part has approved withdrawal of surcharge, service charge and convenience fee on card and digital payments charged by all government departments and organizations. Private players can continue to charge such convenience fee and are not bound to stop it.


Hi Nisa,

The convenience fee that is paid by gateways and vendors has been waived off by the Government for vendors. However, it is up to the vendors and gateways not to charge such fees to the customer. Some websites and apps do continue to charge online convenience fees. We suggest that you use services of ones who pass on the fee waiver to the customers.

BB Expert