I’m not happy with my insurance company. How to file complaint?
Insurance regulator, Insurance Regulatory and Development Authority (IRDAI), has put in place various safeguard mechanisms to ensure any such complaints or differences between policyholders and insurers are resolved swiftly. As per IRDAI regulations, a policyholder can first complain against any dispute or grievance with the insurer itself. Each insurer is mandated to have a dedicated grievance resolution department catering exclusively to handle complaints and grievances. A fixed timeline of 15 days is mandated for the insurance company to act on the possible resolution of the complaint.
IRDAI on its part has also created a dedicated ‘Grievance Redressal Cell’ which entertains all complaints which are not resolved by the insurance company timely or to the satisfaction of the policyholder. To make things easy, IRDAI offers an Integrated Grievance Management System (IGMS) allowing users to track the status of their complaints and possible resolution online.
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